Engineer Product Support Hardware II

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

Coordinate with FlightSafety Centers and outside customers to provide technical support of FlightSafety Training Devices.

Tasks and Responsibilities

• Installs, checks out, operates, troubleshoots, maintains, repairs, and modifies equipment.
• Responsible for component level troubleshooting and repair.
• Provides guidance and training to internal and external customers in establishing operation, troubleshooting, maintenance, and inspection procedures and techniques.
• Analyzes equipment failures to determine cause and recommends corrective action.
• Advises and assists in effecting design changes to improve equipment efficiency and / or reduce cost of operation.
• Provides on-site and remote support of training devices.
• Evaluate data from MACAR’s / Engineering Support Request and formulate an analysis of problems / write ups.
• Integrate the results of analysis into an effective technical support resolution.
• Coordinate with the site / customer technical interfaces and Simulation Systems Engineering to define specific requirements that may affect design efforts for modification, upgrades and new training equipment.
• Coordination and leadership in resolution of difficult and non-typical technical issues.
• Responsible for coordination and implementation of modifications, updates and changes under the MACAR, modification or development program.
• Authors and generates SOS Field Services Bulletins and Field Service Advisories for distribution of information regarding FlightSafety built training devices.
• Responsible for updates, verification, and release of CAD Drawings.
• This position requires 24 hours, 7 days a week on call support. After hours calls requires the ability to remotely repair in order to restore training devices to full operation.

Minimum Education

Minimum Experience

Knowledge, Skills, Abilities