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Customer Service Representative

Customer Service Representative

The Siegel GroupReno, NV, United States
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Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression

ESSENTIAL FUNCTIONS

  • Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
  • Knowledge of room openings and availability.
  • Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
  • Accurately handle all cash and charge transactions.
  • Make cash drops in the safe.
  • Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
  • Take work orders from residents and process correctly in the system.
  • Receive and distribute mail to residents.
  • Maintain a clean and inviting office
  • Other duties as assigned

REQUIRED EXPERIENCE

  • HS Diploma or equivalent
  • 6 months customer service experience
  • Legally able to work within State and Federal guidelines

    • PHYSICAL REQUIREMENTS

  • Continuous standing and walking throughout the duration of each shift.
  • Bending, lifting, and carrying up to 25 pounds.
  • Constant face-to-face interactions with customers.
  • Ability to multi-task and remain positive in busy working conditions.

    • WORKING CONDITIONS

  • Expect to work an 8-hour shift on average, including weekends and holidays 5 days / week.
  • Comply with the brand and Company uniform and hygiene policies.
  • Fun, fast-paced, upbeat environment
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