Software Engineer

locations San Francisco, California, United States of America

time type Full time

posted on Posted 2 Days Ago

job requisition id R32456

Job Description

Zendesk is building a next-generation IT Asset Management (ITAM) solution, and we’re looking for a Backend Software Engineer to help power the core Tasks and Approvals capabilities within this platform. This role sits within the broader ITAM team and will collaborate closely with the platform-wide Tasks and Approvals systems—two critical features for managing lifecycle workflows, compliance, and automation in enterprise IT environments.

If you're excited to build scalable backend services that drive consistent, reusable task and approval logic for IT asset lifecycle events, procurement flows, and governance models, this is the role for you.

What You’ll Be Doing

Design and implement backend systems that bring robust, reusable task and approval functionality to ITAM workflows.

Build features that support lifecycle automation, governance enforcement, and audit-ready IT workflows across Zendesk’s ITAM platform.

Collaborate with other ITAM engineers and the global Tasks & Approvals platform teams to extend core features for use in the ITAM domain.

Ensure integrations between asset data, approval logic, and task progression are performant, reliable, and auditable.

Support internal adoption of platform-wide components for the ITAM-specific needs.

Build APIs and services that ensure extensibility, scalability, and security.

Write clean, testable, maintainable code, and contribute to code reviews.

Participate in agile ceremonies and team planning processes.

What You Bring to the Role

3+ years of backend software development experience.

Solid experience in Ruby on Rails or similar backend frameworks.

Experience designing RESTful APIs and integrating with backend services.

Familiarity with task lifecycle models, workflow orchestration, or approval logic systems.

Ability to work cross-functionally and translate product needs into technical implementation.

Strong communication and collaboration skills.

Knowledge of RDBMS systems like MySQL or Aurora.

Preferred Qualifications

Familiarity with IT asset management, IT service management (ITSM), or enterprise workflow automation.

Experience integrating platform components into domain-specific product teams.

Experience with observability tools like DataDog.

Backend : Ruby on Rails, MySQL / Aurora

Cloud : AWS

Why You Should Apply

Help shape a brand-new product with greenfield frontend development opportunities.

Build intuitive, modern UIs that make enterprise-grade asset management easy and powerful.

Join a team at the center of Zendesk’s next phase of growth and innovation.

Learn from experienced engineers and grow your technical and product skills.

Enjoy the support of a hybrid-friendly culture that respects work-life balance.

Ready to Build the Future of ITAM at Zendesk?

We’d love to hear from you. Apply now and help us build an integrations platform that powers the future of IT asset management.

The US annualized base salary range for this position is

Job Description

Zendesk is building a next-generation IT Asset Management (ITAM) solution, and we’re looking for a Backend Software Engineer to help power the core Tasks and Approvals capabilities within this platform. This role sits within the broader ITAM team and will collaborate closely with the platform-wide Tasks and Approvals systems—two critical features for managing lifecycle workflows, compliance, and automation in enterprise IT environments.

If you're excited to build scalable backend services that drive consistent, reusable task and approval logic for IT asset lifecycle events, procurement flows, and governance models, this is the role for you.

What You’ll Be Doing

Design and implement backend systems that bring robust, reusable task and approval functionality to ITAM workflows.

Build features that support lifecycle automation, governance enforcement, and audit-ready IT workflows across Zendesk’s ITAM platform.

Collaborate with other ITAM engineers and the global Tasks & Approvals platform teams to extend core features for use in the ITAM domain.

Ensure integrations between asset data, approval logic, and task progression are performant, reliable, and auditable.

Support internal adoption of platform-wide components for the ITAM-specific needs.

Build APIs and services that ensure extensibility, scalability, and security.

Write clean, testable, maintainable code, and contribute to code reviews.

Participate in agile ceremonies and team planning processes.

What You Bring to the Role

3+ years of backend software development experience.

Solid experience in Ruby on Rails or similar backend frameworks.

Experience designing RESTful APIs and integrating with backend services.

Familiarity with task lifecycle models, workflow orchestration, or approval logic systems.

Ability to work cross-functionally and translate product needs into technical implementation.

Strong communication and collaboration skills.

Knowledge of RDBMS systems like MySQL or Aurora.

Preferred Qualifications

Familiarity with IT asset management, IT service management (ITSM), or enterprise workflow automation.

Experience integrating platform components into domain-specific product teams.

Exposure to GraphQL, JavaScript / TypeScript, or React is a plus.

Experience with observability tools like DataDog.

Tech Stack

Backend : Ruby on Rails, MySQL / Aurora

Frontend (if applicable) : JavaScript, TypeScript, React, GraphQL

DevOps & Monitoring : DataDog, Kubernetes, CI / CD

Cloud : AWS

Why You Should Apply

Help shape a brand-new product with greenfield frontend development opportunities.

Build intuitive, modern UIs that make enterprise-grade asset management easy and powerful.

Join a team at the center of Zendesk’s next phase of growth and innovation.

Learn from experienced engineers and grow your technical and product skills.

Enjoy the support of a hybrid-friendly culture that respects work-life balance.

Ready to Build the Future of ITAM at Zendesk?

We’d love to hear from you. Apply now and help us build an integrations platform that powers the future of IT asset management.

The US annualized base salary range for this position is $110,000.00-$166,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

locations San Francisco, California, United States of America

locations San Francisco, California, United States of America

time type Full time

posted on Posted 2 Days Ago

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Scam Alerts

We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ zendesk.com " email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com

J-18808-Ljbffr