Customer Support Engineer Singapore London San Francisco

As a Customer Support Engineer, you will be hands-on helping our customers daily with questions and issues to ensure their needs are met and exceeded. At the same time, you’ll get the chance to spend considerable amount hands on coding as part of the engineering team building the product. This is a position that combines technical expertise, product development, and intense customer engagement.

Responsibilities

• Excellent interpersonal and communication skills to maintain strong relationships with clients and provide customer service
• Tech-savvy professional who is able to explain technical information to a non-technical audience
• Strong planning and organization skills; ability to think critically
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
• Collaborate with cross-functional teams to design, develop and deploy web applications that meet customer needs and exceed expectations.
• Understand and incorporate customer feedback into design and development decisions, ensuring a high level of customer satisfaction.
• Communicate complex ideas and technical concepts clearly and concisely to cross-functional teams and stakeholders.
• Work independently to manage projects, meet deadlines, and achieve business goals.

Requirements

Nice to Haves

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