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Sales Support Rep

Req #18956This job posting is no longer available

Job Description

Posted Monday, March 8, 2021 at 5 : 00 AM

Provides support to the outside and inside sales team including administrative support and / or customer service. Provides accurate and timely support to the outside sales team, members of the inside sales team and / or to customers.

• Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.
• Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.
• Relays customer concerns to others on the sales team and assists in investigating the issue.
• Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.

High School Diploma or General Education Degree (GED) and prior sales support or customer service experience preferred.

In addition to the base wage amount below for this position, team members are also eligible to earn a performance based bonus onan annual basis. Eligibility and the amount of the bonus varies based on individual performance and annual year-end evaluation, overall company success, and terms and conditions of the Company’s active bonus policy for the respective year.

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Builders FirstSource is an Equal Opportunity / Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, status as a protected veteran or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email :  . Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

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Job Details

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