Member Services Manager

A company is looking for a Manager of Member Services responsible for overseeing daily operations of the customer support team in a telemedicine environment.

Key Responsibilities

Manage, coach, and mentor the member service team while setting performance goals and conducting evaluations

Oversee resolution of member issues and monitor service quality metrics

Evaluate workflows and implement process improvements to enhance efficiency

Required Qualifications

Bachelor's degree or equivalent experience in healthcare, business, or customer service

3-5 years of experience in a customer support or patient services role, including team leadership

Experience in telehealth, digital health, or healthcare call center strongly preferred

Familiarity with CRM and helpdesk platforms

Experience with HIPAA-compliant tools and procedures is preferred