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Front Desk Agent

Front Desk Agent

RED LIGHT ROOM LLCLos Angeles, CA, US
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Benefits :

  • Employee discounts
  • Flexible schedule
  • Wellness resources

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our guests here at RVIVL in Playa Vista, CA. RVIVL is a luxury fitness recovery studio that offers Infrared Saunas, Cold Plunges, Red Light Therapy, Compression Boots, and IV Therapy. The Front Desk Agent will assist guests with the check-in and check-out processes, room turning, and process payments. Responsibilities also include maintaining communication with staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

  • Monitor the maintain knowledge of operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards

    • Qualifications

  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds

    • Benefits / Perks

  • Flexible Scheduling
  • Career Advancement Opportunities
  • Competitive Compensation
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    Front Desk Agent • Los Angeles, CA, US