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Service Manager
Service ManagerEndurance IT Services • Virginia Beach, Virginia, USA
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Service Manager

Service Manager

Endurance IT Services • Virginia Beach, Virginia, USA
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We are seeking a proactive and experienced IT Service Manager to lead our technical service delivery operations. This role is ideal for a strategic thinker with a strong background in IT service management client engagement and team leadership. The Service Manager will ensure high-quality service delivery drive operational efficiency and maintain strong relationships with clients and internal teams.

Responsibilities :

  • Oversee daily operations of the service delivery team ensuring timely and effective resolution of client issues.
  • Manage service desk performance ticketing systems and escalation procedures.
  • Collaborate with clients to understand business needs and align IT services accordingly.
  • Monitor SLAs KPIs and customer satisfaction metrics to ensure service excellence.
  • Lead and mentor technical staff fostering a culture of accountability and continuous improvement.
  • Coordinate with project managers and technical leads to support onboarding and implementation of new services.
  • Identify opportunities for process optimization and automation.
  • Ensure compliance with ITIL standards and company policies.

Qualifications :

  • Proven experience in IT service management or technical operations leadership.
  • Strong understanding of service desk tools ticketing systems and performance metrics.
  • Excellent communication and interpersonal skills for client and team interactions.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with ITIL framework and best practices.
  • Leadership and team-building capabilities.
  • Strategic thinking and problem-solving mindset.
  • High level of professionalism and customer service orientation.

    • Preferred Qualifications

  • Bachelors degree in Information Technology Business or related field.
  • ITIL certification (Foundation or higher).
  • Experience working in a managed services or MSP environment.

    • Key Skills

    Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 100 - 100

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    Service Manager • Virginia Beach, Virginia, USA

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