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Program Assistant

Program Assistant

Auburn University at MontgomeryMontgomery, AL
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Duties and Responsibilities :

The Financial Aid Office is accepting applications for a Program Assistant. The qualified candidate selected for this position will be responsible for the following :

  • Complete special or ongoing projects / tasks / responsibilities (e.g., coordinate processing of student financial aid records / forms; process documents; track / monitor student records / forms; maintain Banner data forms and information).
  • Collect and post information into computer or manual filing system; follow acceptable review and correction procedures.
  • Receive office visitors and / or telephone calls; answer routine questions; screen calls / callers; take messages and / or refer to appropriate personnel; pick-up, sort, and deliver mail.
  • Coordinate use of departmental computer systems and enter data accordingly; assist in mailings, missing document requests, etc; and operate and maintain office machines (e.g., copier, scanner, fax, calculator, personal computer, typewriter).
  • Review and correct student data to ensure accuracy of applications.
  • May have some assigned duties requiring special training and / or certification.

Knowledge, Skills, and Abilities :

  • Knowledge of basic word processing software and the ability to operate standard PC / PC software applications
  • Knowledge of scope, guidelines, and operation of financial aid programs
  • Knowledge of general office procedures
  • Knowledge of assigned department forms, rules, etc.
  • Knowledge of record-keeping procedures
  • Knowledge of applicable university policies and procedures
  • Ability to perform basic mathematical computations
  • Interpersonal skills— ability to work with difficult people and / or situations with a positive attitude
  • Oral and written communication skills
  • Ability to review documents and identify discrepancies or mistakes (i.e., verification)
  • Ability to respond to several demands at one time and deal with difficult situations
  • Ability to maintain records and administer data in the Banner student system
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    Program Assistant • Montgomery, AL