Account Manager / Account Director

Overview

Gravity Research is seeking a dynamic and results-oriented Account Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and delivering exceptional service to ensure client satisfaction and retention. The Account Manager will serve as the primary point of contact for clients, managing their accounts from onboarding through ongoing support, retaining existing revenue, and identifying opportunities for growth. In this role, the Account Manager will work closely with executives at Fortune 500 companies, heads of government affairs, and PAC managers.

Responsibilities

• Client Relationship Management : Build and nurture strong, long-lasting relationships with clients by understanding their business objectives, challenges, and preferences. Travel to meet with clients across the country.
• Account Management : Serve as the primary point of contact for clients, managing all aspects of their accounts including onboarding, project execution, ongoing support, renewal, and expansion.
• Needs Assessment : Conduct thorough needs assessments to understand clients\' requirements and goals, and recommend appropriate solutions and services.
• Project Coordination : Serve as the liaison between the client and the research team to ensure seamless execution of projects, timely delivery of services, and adherence to client expectations.
• Client Advocacy : Act as a client advocate within the company, ensuring that client feedback and concerns are addressed promptly and effectively.
• Performance Analysis : Monitor and analyze account performance, identify trends, and provide actionable insights to internal stakeholders, serving as the voice of the market.
• Contract Renewals : Proactively engage with clients to renew contracts and secure long-term partnerships, while negotiating terms and pricing to achieve mutually beneficial outcomes. Provide accurate and reliable forecasting and timing for renewals.
• Expansion : Identify opportunities for expansion of the partnership through additional services or products to existing clients, thereby maximizing revenue potential.
• Market Research : Stay updated on industry trends, competitive landscape, and market dynamics to provide clients with relevant insights and strategic recommendations.
• Documentation and Reporting : Maintain accurate records of client interactions, contracts, and project details, and prepare regular reports to track account activity and performance.

Qualifications

Employment Details

Employment Type : Full-time

Availability : The role is expected to begin on or around January 1, 2026 .

Compensation : $70,000-$80,000 + uncapped on target earnings potential

Location : Washington, DC. Gravity Research operates on a hybrid schedule, with employees required to be in the office every Tuesday, Wednesday, and Thursday.

About Us

Around Gravity Research, the firm looks for three “pillar gifts” in you. These are central to our intentions—

Equal Opportunity

Gravity Research is an Equal Opportunity Employer. We do not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Job Function

Industries

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