Junior Service Desk Specialist

EpamGeorgia

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Description

We are looking for a Junior / Middle Service Desk Specialist to strengthen our team in providing end-user support to EPAMs clients.

Currently, we support 20+ global clients representing various industries : Healthcare, E-commerce, Retail, Travel, and Technology. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.

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Responsibilities

Work with incidents : recording, classification, initial triage, resolution, recovery, and closure
Monitor the status and progress toward resolution of all open incidents
Keep affected users informed about progress
Detect potential trends and liaise with problem management where applicable

Requirements

Knowledge of e-mail correspondence and phone etiquette

Flexibility to use the MS Windows suite

English level : B2+ and higher, both written and spoken

Expertise in ITIL event and incident management processes

Nice to have

Novice knowledge of Linux

Understanding of basic networking terms

Familiarity with Android / iOS general interface and features

Cloud Infrastructure knowledge

We offer

We connect like-minded people : Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 50+ countries Corporate and social events

We invest in your growth : Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru Free English classes with certified teachers

We cover it all : Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Comprehensive medical & family care package Five trust days per year (sick leave without a medical certificate) Benefits package (sports activities, a variety of stores and services)

is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.

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Service Desk Specialist • Georgia