Payroll Specialist

Payroll Service Representative

ADP is hiring a Payroll Service Representative.

Responsibilities :

• Provide proactive and ongoing support to clients on the MyResource portal clients (via email and telephone).
• Support assigned clients to ensure accurate data input (for new hires, terminations, deductions, garnishments, maintenance changes, etc) and timely submission / processing of payrolls.
• Understand tax concepts (taxable wages, pre-tax deductions, taxes, etc), tax setup, tax reports and tax tracers; Research / resolve client issues relating to Payroll and Tax.
• Manage tax tracers for clients (receive and submit to San Dimas; track progress; interpret and explain tracer response letters; take appropriate steps to resolve client and region action items).
• Understand how MyResource interfaces with other ADP products (401k, PBP, ezlm, FSA); Work with other business units to ensure proper setup and resolve integration issues
• Provide support to internal associates (fellow PSRs, HRBPs) to enable Resource to provide TotalService to clients
• Continually maintain / upgrade knowledge of Payroll concepts, Statutory Changes and ADP Systems (MyResource, Enterprise, AutoPay, Netsecure, FTS, TOPS) by attending assigned training classes and leveraging KMS
• Adhere to region policies with reference to Clarify usage, retention triggers, daily and weekly checklists of actions

Qualifications Required :