Office Manager

Office Manager

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Perks and Benefits

No experience is required, but 1-3 years of experience is preferred. Paid training. Full-time. Paid time off. Profit sharing plan.

Responsibilities

Customer Management :

• Develop trust with customers by living our core values all day and every day.
• Creating raving fans by providing extra-mile service.
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep the showroom and office organized and presentable.
• Assist in the development, management & delivery of local marketing tactics.
• Resolve customer conflicts.

Marketing :

Operations (Production) :

Financials :

Continuous Improvement :

Qualifications