Senior Manager Professional Services Operations

Senior Manager Professional Services Operations

3 weeks ago - Be among the first 25 applicants

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We’re looking for lifelong learners who can improve us with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

The Okta Customer First Team is looking for a Senior Manager of Professional Services Operations to join the Customer First Ops & Strategy team. This position will partner closely with our VP of PS and the leadership team to scale and accelerate. The responsibilities include management of operating metrics, system and process improvement design and execution, deploying and driving best practices to ensure consistency, quality and maximum efficiency of the organization.

This role will report to the Director, Global Services Strategy & Operations. It is critical to optimizing how Okta delivers implementation and advisory services to customers. You’ll oversee operational programs that improve forecasting, utilization, project governance, and revenue delivery. You’ll lead a small but high-impact team responsible for data‑driven insights, process optimization, and tool enablement ensuring Professional Services operates with clarity, agility, and excellence.

Job Duties and Responsibilities

Forecasting

• Drive the forecasting process tied to key metrics : billings, bookings, utilization, subcontractors, margin.
• Develop and iterate on KPIs and dashboards that give leadership visibility tied to performance business drivers.
• Monitor trends in accuracy and explain deltas week over week.

Financials

Processes

Leadership

Strategy

Required Skills & Qualifications

Core Leadership Competencies

What you can look forward to as a Full‑Time Okta employee

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower employees to work productively in a setting that best suits their needs. Each organization is unique in its flexibility and mobility. Find your place at Okta today! https : / / www.okta.com / company / careers / .

Some roles may require travel to an office location for in‑person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https : / / www.okta.com / legal / personnel-policy / .

#J-18808-Ljbffr