Account Director

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL Work Dynamics

JLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient, and responsible approach to shaping a better world of work. With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and people to realize their ambitions for a more sustainable built environment. Through technology enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate, and drive meaningful change anywhere that work is performed. JLL manages over 1.6 billion square feet of real estate and has averted more than 112,700 metric tons of CEO2e by advising clients on renewable energy projects. Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, and lease administration.

The Opportunity

The

Account Director

is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities. This role is the top leadership role on the account.

Primary Responsibilities

Exceeding Client Expectations

Create the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals

Drive account growth by articulating value proposition and ensuring expansion of services provided

Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery

Building High Performance Teams

Ensure highest qualified candidate is hired for all roles on the account

Build actionable and measurable career development plans for all direct reports

Advance the firm's diversity and inclusion priorities with planful and focused talent planning

Achieving Financial Results and Contributing to Firm's Revenue Growth

Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans

Proactively manage to the account budget and identify opportunities to generate additional revenue on the account

Mitigate risk for the firm by ensuring A / R is maintained below 60 days payable

Attributes

Exemplary executive presence

• has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients

Strategic mindset

Financially astute

Results driven

Obsessed with customer habits

and the data derived from those behaviors; keenly aware of trends within the industry

Commercially astute : quickly recognizes the different levers to pull to drive growth and increase productivity

Transformational leadership

Operational "heft"

Requirements

Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience

Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies

Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)

Has proactively managed a budget

Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred

Estimated compensation for this position :

225,000.00 - 240,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location :

On-site -New York, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

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If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

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Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.

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