Service Manager - Heavy Equipment

Job Description

Job Description

We’re looking for an experienced Service Manager to oversee daily operations in our busy equipment service department. This role is perfect for someone with strong leadership skills, solid mechanical knowledge, and a passion for excellent customer service.

Key Responsibilities :

Manage and lead the daily operations of the service department

Supervise, train, and support technicians and service staff

Schedule and prioritize service jobs for maximum efficiency

Communicate clearly with customers about repairs, maintenance, and updates

Maintain accurate service records, warranties, and parts documentation

Ensure safety and company policies are followed

Work closely with sales and parts departments to enhance customer satisfaction

Assist with technical diagnostics and repairs as needed

Qualifications :

Experience as a Service Manager, Service Advisor, or Lead Technician (ag or heavy equipment preferred)

Strong understanding of agricultural machinery, hydraulics, and mechanical systems

Excellent leadership, communication, and problem-solving skills

Proficient with scheduling, documentation, and service software

Customer-focused and hands-on approach

Valid driver’s license required