Help Desk Technician Level 2 (MSP / Azure) (Irvine)

Join a growing Managed Service Provider that values your time, skill, and growth. Every hour you work is paid, including overtime. We are looking for a Level 2 IT Support Engineer to deliver technical excellence, resolve escalations, and support a wide variety of clients both remotely and on-site.

This role offers a path for advancement and the chance to work directly with clients in a hands-on environment. Hybrid work-from-home flexibility is discussed and evaluated during semi-annual performance reviews, giving you the opportunity to earn trust and independence over time.

Responsibilities

Handle escalated support tickets from Level 1 technicians and resolve complex technical issues

Provide both on-site and remote support to clients, ensuring fast and effective service delivery

Administer and support Microsoft 365 tenants and Azure environments

Perform installations, upgrades, and maintenance across hardware, software, and network infrastructure

Troubleshoot issues involving switches, routers, and firewalls

Configure and deploy new workstations and servers

Assist with infrastructure projects and migrations

Maintain clear documentation and communicate effectively with clients and team members

Qualifications

At least 1 year of previous MSP experience

Strong experience supporting Microsoft 365 and Azure

Knowledge of networking fundamentals including VLANs, DNS, DHCP, and VPNs

Hands-on experience with hardware setup and endpoint management tools

Strong communication and customer service skills

Benefits

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Travel and education reimbursement

Paid overtime for every hour worked

Ongoing training and certification support

Hybrid work flexibility available after semi-annual review

If you are an experienced MSP technician who enjoys solving complex problems, building client relationships, and being rewarded for your time and results, we would love to hear from you.