Customer Service Representative
BLUE CARDINAL HOME SERVICES, LLCAbilene, TX, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionPrevious experience in a customer service or call center role (required) Knowledge of plumbing or home services industry (preferred) A courteous and pleasant demeanor—whether on the phone or off Strong verbal communication and listening skills Excellent time management, organization, and problem-solving abilities Ability to remain calm under pressure and handle multiple tasks with ease Familiarity with scheduling or dispatch software (a plus) Bilingual a plus, but not required Friendly and supportive work culture A steady, part-time weekday schedule—no weekends! Opportunities to grow in the home services industry The satisfaction of helping customers solve important issues every day
Job Description
Job Description
Description :
Midway Plumbing is seeking a dedicated and customer-focused Client Service Representative to be the welcoming voice of our company. This part-time position is ideal for someone who thrives in a fast-paced environment, understands the importance of first impressions, and enjoys helping people solve problems with professionalism and care.
Key Responsibilities
- Answer all incoming client calls promptly (ideally before the third ring) using the approved company greeting
- Serve as the first point of contact for customers and deliver a warm, courteous, and professional experience every time
- Prioritize client needs above all other tasks and ensure they feel well cared for and valued
- Accurately schedule service and maintenance appointments, coordinating with technicians to ensure on-time service
- Notify clients proactively if there are any scheduling delays and work to rebook at their convenience
- Make outbound calls to Club Membership clients to schedule seasonal maintenance and maximize appointment volume
- Support the team in meeting daily goals for service and repair calls, which help generate future replacement opportunities
- Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction
- Maintain clear communication with technicians and office staff to ensure seamless operations
- Uphold Midway Plumbing’s Code of Ethics and Team Rules at all times
Requirements : What You Bring
Why Join Midway Plumbing?
If you're passionate about great customer service, enjoy being part of a team, and want to make a meaningful impact, we’d love to hear from you !
Monday - Friday, 9-3
12-$16 an hour based on experience
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Customer Service Representative • Abilene, TX, US