Director of Pharmacy Operations

The Director of Pharmacy Operations will lead end-to-end pharmacy operations in a high-growth environment. This includes leading all aspects related to continued rapid organic growth, including increased pharmacy volume output, workflow optimization, automation, staffing, credentialing / licensing, and implementing other operational processes as appropriate for scaled, sustainable success. Covers specialty and infusion medications, including Home Infusion and through the company’s 50+ infusion centers. Ensure all performed with the highest standard of patient care and regulatory compliance.

DUTIES AND RESPONSIBILITIES

• Set, measure and achieve key pharmacy performance metrics, including growth, operational effectiveness and efficiency, and financial goals. Execute changes as required to meet targets (individual performance, staffing, tools, workflow, etc). Provide weekly reporting on KPIs.
• Remain in the day-to-day workflow with the team, including personally processing scripts and patients as needed. Stay current on all workflows, operational pain points and opportunities.
• Recruit, train, lead and coach members of the Pharmacy team. Drive individual and team performance management. Foster a high-performing culture of best-in-class patient care, accountability, quality, inclusivity and respect.
• Identify and drive infrastructure requirements to accelerate growth of home infusion line of business; includes but not limited to credentialing, payor access, partner contracts, key role additions, etc. Communicate plan, timeline, resources needs, and provide weekly report out on progress.
• Serve as Pharmacist in Charge.
• Ensure the delivery of high-quality, patient-centered pharmacy services. Collaborate with clinical teams to provide comprehensive medication management, patient education and patient care.
• Ensure compliance with all federal, state, and local laws and regulations. Maintain up to date knowledge of relevant changes to regulations; implement internal updates and educate others as needed to maintain compliance.
• Support requirements to obtain or sustain third-party accreditations (e.g., ACHC) or reporting requirements for payor contracts.
• Implement best practices for inventory management, medication safety, and quality assurance.
• Develop and implement policies and procedures where required.

EDUCATION & EXPERIENCE