Milwaukee Streetcar Operations Manager

Operations Manager

Transdev in Milwaukee, WI is hiring an Operations Manager. This position will oversee and supervise the daily operation of the Streetcar. In addition, the Operations Manager will monitor employee performance, identify safety issues, and address operational needs. Transdev is proud to offer : Annual range for this role is $77K-96K a year based on experience. Benefits include : vacation : 1 week vacation, sick days : 7 days, holidays : 12 days; 8 standard and 4 floating, other standard benefits : 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
• Coordinates daily transit operations' dispatching and in-service monitoring.
• Completes necessary daily and / or weekly reports for company and customer.
• Tracks and maintains employee attendance system and processes driver and operations staff vacation requests. Maintains / orders necessary driver and staff uniforms.
• Monitors and evaluates Operations activities. Includes : vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions.
• Assists with supervision of location staff. Communicates job requirements and expectations. Monitors the performance of staff and provides coaching and guidance as required.
• Shall be fully trained and capable of running other departments in the event of a vacancy.
• In conjunction with the Safety Manager, ensures all federal, state, local and company recordkeeping requirements are met.
• May assists in accident / incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Ensures that all manifests are performed accurately and timely.
• Manages Dispatch and Operator schedules and validation of pay hours.
• Assigns manifests and documents assignments manually and in the specified computer system; updates and maintains dispatch.
• Assists with operator hiring process; administers discipline to operators including recommendations for suspension or termination; oversees activities and supervises driver's room; documents attendance and enforces uniform policy; counsels employees.
• Performs any other management requests or directives as they relate to the overall function of Transdev. In addition, shall maintain the appropriate license requirement to drive a route as necessary to complete the day's activity.

Qualifications

Physical Requirements

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https : / / youtu.be / ilO5cv0G4mQ .