Director, Client Program Management

Director, Client Program Management

Impiricus is one of the fastest-growing companies in North America, enabling pharmaceutical brands to transform how they engage healthcare providers (HCPs). Our newest platform Ascend is an AI-powered, always-on engagement engine that integrates compliant messaging, MSL / rep orchestration, next-best-action intelligence, and white-space activation. We partner with leading life-science companies to deliver breakthrough commercial impact.

The Ascend Director, Client Program Management is the connective tissue for Ascend client programspart strategist, part operator, part relationship-builder. This leader is responsible for ensuring programs are designed with excellence during late-stage sales cycles, successfully transitioned into execution, and managed with rigor through launch and ongoing optimization.

You will be the internal subject-matter expert on all components of the Ascend offering (Rep Connect, Virtual Coordinator, MSL Assist, sample / access workflows, AI chat, SMS / email / web automation, field orchestration, targeting / NBA data flows, etc.). You'll work directly with senior commercial and medical leaders at pharma companies while also driving cross-functional alignment inside Impiricus (product, engineering, content / MLR, data science, and operations).

This is a highly visible, high-impact role that shapes both our client experience and the future of Ascend.

Program Design & Client Strategy (Selling + Early-Stage Partnership)

• Serve as lead strategist in late-stage sales conversations to translate brand goals into Ascend program architecture, including channel mix, workflows, KPIs, and data integrations.
• Build program frameworks and scoping documents that help clients visualize how their Ascend deployment will operate.
• Present confidently to VP / SVP / Director-level leaders across Commercial, Digital, Field, Medical, and Access teams.
• Collaborate with Sales, Solutions, and Product to ensure a seamless handoff from pitch ? contract ? implementation.

Implementation & Project Management

Client Leadership & Relationship Management

Performance Monitoring & Optimization

Cross-Functional Leadership

Qualifications

The base salary range for this role is $130,000 - $145,000. Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Impiricus focuses on taking care of our teammates' professional and personal growth and well-being.

Healthcare : Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge HSA, FSA & DCFSA : Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) Coverage & Protection : 100% paid short- and long-term disability, plus life and AD&D insurance Flexible Time Off : Take the time you need with a flexible vacation policy recharge your batteries your way Parental Leave : 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) Your Work, Your Way : If you're close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. Home Office Setup : We'll ship you the gear you need to create a comfortable workspace at home. 401(k) : Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.