Director of Operations
Executive AllianceCarrollton, TX, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionResponsible for the overall leadership of the group Drive results by ensuring that goals, objectives and standards are achieved for delinquency, charge-off and total collection goals. Monitor dashboard KPI’s Provides guidance to management staff to ensure the appropriate handling of customer complaints, as well as regulatory complaints to achieve satisfactory resolution. Establishes and communicates performance standards and objectives. Ensures the team maximizes revenue generation through specific collection activities and techniques. Makes recommendations to drive change with a focus on exceeding operational goals and customer expectations. Hiring and training employees Must have experience working for a 3rd party collection agency or BPO Must have 5+ years of experience with 1st or 3rd party collections 5+ years of director level experience Proven experience leading a collections team to success Ability to develop and implement process improvements Ability to prioritize work and lead a team successfully producing results Strong business acumen with analytical and problem-solving skills
Our client is a 50+ year old receivables management company that is currently growing. They are seeking an experienced, goal-driven, and bright Director of Operations in the Dallas area. The Director will oversee collections and customer service.
The Company Offers :
- Highly competitive six-figure base salary, plus bonus. Total compensation $150k+
- Incredible 401k, tuition reimbursement and many other perks
- TOP health insurance plans
- Great work culture with genuine people
- REAL opportunity for professional growth
- A well-regarded company in great financial shape
Responsibilities :
Experience / Requirements :
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Director Of Operation • Carrollton, TX, United States