WORKFORCE CONSULTANT (Claims Specialist)

Workforce Consultant (Claims Specialist)

The Idaho Department of Labor supports individuals through career transitions, determine benefit eligibility, connect employers with workers and oversee tax and labor law compliance. The Unemployment Insurance (UI) division at the IDOL is currently recruiting for multiple full-time Claims Specialists (Workforce Consultant). These positions will be located in the UI central office in Boise. These positions are instrumental in administering and navigating Idaho's unemployment benefits program. The ideal candidates will have strong oral communications skills, excellent problem-solving and organizational skills, high tolerance to stress, can work independently and has ability to work proficiently with computers and software programs. For questions regarding this position, please contact Dustin Mayo.

The ability to speak and read both Spanish and English fluently is preferred, but not a requirement for this position. Applicants selected for this position will be required to pass a background check. Applicants must be authorized to work for any employer in the United States. The Idaho Department of Labor is unable to sponsor or assume sponsorship of an employment visa. Previous applications for this position will not be considered for this vacancy.

Example of Duties :

• Assist customers by phone, click to chat, or by email to provide detailed and clear instructions regarding unemployment insurance processes.
• Provide employers and claimants with detailed and clear instructions regarding their rights and responsibilities.
• Determine how to best serve a customer, particularly a customer with language, computer literacy, disabilities or other barriers and ensure they are provided quality customer service.
• Provide technical assistance on filing a claim or take staff assisted claims where requested.
• Review claims to determine unemployment insurance eligibility including gathering information through effective interview skills to determine program eligibility.
• Data enter weekly certifications and respond to incoming emails.
• Visit businesses for rapid response efforts, mass layoffs, or to provide mobile claims filing.

Minimum Qualifications : You must possess all the minimum qualifications below to pass the exam for this position. You must attach a resume, work history and references to your application. Your resume and work history must clearly reflect how you meet the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

Benefits : The State of Idaho offers a robust total compensation and benefits package, including but not limited to :

EEO / ADA / Veteran : The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.