Technical Support Analyst - 4744Tier4 Group • Milwaukee, Wisconsin, United States
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Technical Support Analyst - 4744
Tier4 Group • Milwaukee, Wisconsin, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAssociate’s or Bachelor’s degree in Computer Science, MIS, or a related field, or at least 6 years of directly related work experience. Minimum of 3 years of advanced technical support experience, including troubleshooting computer and mobile device hardware / software and using remote support tools. Strong customer service skills with the ability to communicate effectively across various levels and environments. Excellent problem-solving and analytical skills. High attention to detail and proficiency in documenting support tickets clearly and accurately. Adaptability to evolving business and technology needs. Ability to provide support across multiple channels in a dynamic environment. Agile methodologies (basic) Communication (intermediate) Cross-functional collaboration (basic) Customer advocacy and service (intermediate) Technical problem-solving (intermediate) IT service management (basic) Familiarity with software engineering and technology platforms (basic)
We are seeking a Technical Support Analyst to join a collaborative team of 11 professionals dedicated to supporting Zoom rooms and meeting technologies across both corporate offices and field locations. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering exceptional user experiences.
Key Responsibilities
- Provide multi-channel technical support for both office and field users, resolving issues related to PCs, mobile devices, hardware, software configurations, operating systems, and LAN environments.
- Conduct initial client consultations to analyze technical issues, apply functional knowledge, utilize support tools, and implement first-contact resolutions whenever possible.
- Take on increasingly complex support assignments to grow into a multi-functional technical subject matter expert.
- Identify and recommend process and service improvements with a continuous learning mindset; collaborate with senior team members to implement innovative solutions.
- Build strong working relationships with internal and external teams; participate in temporary project or support assignments as needed.
- Leverage communication channels and knowledge management systems to execute processes efficiently and enhance the client experience.
Qualifications
Preferred Skills
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Technical Support Analyst • Milwaukee, Wisconsin, United States
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