Talent.com
Remote Bilingual Spanish/English Speaking Customer Service Rep
Remote Bilingual Spanish/English Speaking Customer Service RepCarrie Rikon & Associates, LLC. • Florida, FL, US
Remote Bilingual Spanish / English Speaking Customer Service Rep

Remote Bilingual Spanish / English Speaking Customer Service Rep

Carrie Rikon & Associates, LLC. • Florida, FL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.temporary
  • serp_jobs.filters.remote
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Remote Bilingual Spanish / English Speaking Customer Service Rep Remote Position Must Live in Florida.

Reports to :

  • Director of Account Services Temporary Position $14 An Hour Plus Benefits About Us :   Join our team, a leader in delivering unparalleled service and support to our clients and their employees.
  • We pride ourselves on fostering a dynamic, supportive, and innovative work environment where your contributions make a real difference.   Since our inception in 1989, we have steadfastly committed ourselves to providing premier strategies in employee benefits.
  • Our unmatched expertise spans a variety of industries, allowing us to tailor streamlined, efficient, and cost-effective benefit programs for our clients.
  • We place a strong emphasis on rigorous compliance with all relevant regulations, guaranteeing outstanding results for every organization we partner with.

Job Summary :

  • As a Client Service Specialist (CSS), you will be an integral part of our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs.
  • You'll have the opportunity to work with a variety of vendor systems, gain an in-depth understanding of diverse benefit designs, and help our members maximize their benefits.

    • Key Responsibilities :

  • Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs.
  • Support members in filing claims, setting up direct deposits, and issuing new vendor cards.
  • Update and maintain member demographic information across internal and external systems.
  • Capture and advise on the plan elections, aiding employees in understanding and utilizing their benefits fully.
  • Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members.
  • Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries.
  • Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution.
  • Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries.
  • Participate in outreach campaigns, fostering strong relationships with our clients and their employees.
  • Collaborate with a team of account specialists and managers to monitor and address pending eligibility issues.

    • Qualifications :

  • Exceptional communication skills, with the ability to clearly and empathetically assist callers.
  • Basic understanding of employee benefits, insurance terminology, and related products / services.
  • Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly.
  • Experience with office equipment and technologies (fax, copier, postage machines).
  • Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor.
  • A team player who thrives in collaborative environments but can also work independently.

    • Why Join Us :

  • Competitive salary + benefits Opportunities for professional growth and development within a supportive and dynamic team.
  • A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences.
  • Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees.
  • Interested candidates should submit a resume and cover letter detailing their interest in the role.
  • We look forward to learning more about how you can contribute to our team!
  • Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Customer Speaking • Florida, FL, US

    Job_description.internal_linking.related_jobs
    Bilingual Customer Support Consultant

    Bilingual Customer Support Consultant

    VirtualVocations • Orlando, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer and Technical Support Consultant - Bilingual.Key Responsibilities Instruct customers on the use of in-house diagnostic analyzers Coordinate and assist with eq...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • Altamonte Springs, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Bilingual Portuguese English Customer Service Specialist

    Bilingual Portuguese English Customer Service Specialist

    Staffmark Group • Orlando, FL, United States
    serp_jobs.job_card.full_time
    Are you passionate about helping people and solving problems? Do you enjoy working in a dynamic, client-focused environment where no two days are the same? We are looking for a bilingual candidate ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Medicaid Enrollment Specialist - BILINGUAL SPANISH

    Medicaid Enrollment Specialist - BILINGUAL SPANISH

    Jobot • Orlando, FL, US
    serp_jobs.job_card.full_time
    New Healthcare Finance Organization is Looking to hire Mediciaid Enrollment Coordinators to Work with Local Orlando Hospital Group!. This Jobot Job is hosted by : Joshua Tacke.Are you a fit? Easy App...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Bilingual Spanish Marketing Expert - AI Trainer ($20-$60 per hour)

    Remote Bilingual Spanish Marketing Expert - AI Trainer ($20-$60 per hour)

    Mercor • Altamonte Springs, Florida, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is seeking • •native Spanish speakers • • who are also • •marketing professionals • • based in • •Latin America or Spain • •. This role combines your • •marketing expertise • • across a wide variety of d...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Spanish Bilingual Customer Service Agent

    Spanish Bilingual Customer Service Agent

    AllianceOne • Orlando, Florida, USA
    serp_jobs.job_card.full_time
    Now is a great time to join AllianceOne!.As a subsidiary of Teleperformance AllianceOne provides employees the opportunity to be part of a global leader in contact center management with the benefi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Remote Bilingual Customer Service Representative

    Remote Bilingual Customer Service Representative

    MCI • Orlando, FL, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Bilingual Spanish Finance Expert - AI Trainer ($25-$65 per hour)

    Remote Bilingual Spanish Finance Expert - AI Trainer ($25-$65 per hour)

    Mercor • Altamonte Springs, Florida, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is seeking • •native Spanish speakers • • who are also • •finance professionals • • based in Spain, Mexico, Central America, or South America. This role combines your • •financial analysis and inves...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Mercor • Altamonte Springs, Florida, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Bilingual Customer Support Specialist

    Bilingual Customer Support Specialist

    VirtualVocations • Orlando, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Supplier Success Professional (Customer Support) - Bilingual French / English.Key Responsibilities Provide professional support to all customers and assist them in naviga...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Spanish Bilingual Customer Service Agent

    Spanish Bilingual Customer Service Agent

    Allianceone • Orlando, FL, US
    serp_jobs.job_card.full_time
    Spanish Bilingual Customer Service Agent.Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Remote Customer Service

    Remote Customer Service

    TEKsystems • Orlando, FL, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Remote Customer Service Representative • •Location : • 100% Remote (Must reside and work in Eastern Standard Time Zone).Schedule : • Shifts between 7 : 00 AM - 6 : 30 PM EST. holiday work expected (Christma...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Sanford, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Bilingual Spanish Government / Public Policy Expert - AI Trainer ($20-$60 per hour)

    Remote Bilingual Spanish Government / Public Policy Expert - AI Trainer ($20-$60 per hour)

    Mercor • Orlando, Florida, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is seeking • •native Spanish speakers • • who are also • •government or public policy professionals • • based in • •Latin America or Spain • •. This role combines your • •public policy expertise • • with...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Home Health Aide Bilingual in English and Spanish

    Home Health Aide Bilingual in English and Spanish

    AccordCare • Casselberry, FL, United States
    serp_jobs.job_card.full_time
    Orange, Osceola & Seminole Counties, FL.Hourly - Flexible shifts available.Bilingual in English and Spanish.Join Our Team of Compassionate Care Professionals!. Orange, Osceola, and Seminole Counties...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Orlando, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Experts — English Only and Spanish Bilingual applicants are welcome! (Great benefits and a strong work–life balance!)

    Customer Service Experts — English Only and Spanish Bilingual applicants are welcome! (Great benefits and a strong work–life balance!)

    AllianceOne • Orlando, Florida, USA
    serp_jobs.job_card.full_time
    Now is a great time to join AllianceOne!.As a subsidiary of Teleperformance AllianceOne provides employees the opportunity to be part of a global leader in contact center management with the benefi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Rep

    Customer Service Rep

    Lincare Holdings • Altamonte Springs, FL, US
    serp_jobs.job_card.full_time
    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product / service needs, and supporting compliance to physici...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted