User Experience Designer (Detroit)

Title : UX Designer

Location : Work from Home

Note : This is a W2 contract position this position is NOT open to 1099, C2C, or 3rd party candidates

The UX Designer will partner with businesses to establish clear problem statements and measures of success for a new customer care agent desktop interface. They will partner with customer care agents to fully understand their needs while demonstrating a bold vision for excellence in interactive web design and a commitment to evolving agent experiences.

Job Duties :

Use the Salesforce Lightning design system to define an architecture that effectively synthesizes multiple systems / interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently

Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices

When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience

Work with technology teams to determine feasibility and implementation timelines, and partner across related disciplines, including usability, content strategy, accessibility, and web development, to meet established business objectives of the engagement

Job Requirements :

Strong experience in interaction design, component-driven design, and information architecture

Demonstrated excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners

Solutions-oriented, with the ability to multi-task and adapt quickly to changing requirements and conditions

Highly innovative and diligent worker, able to inspire commitment to a higher standard

A minimum of a Bachelor's Degree in UX, Design, Computer Science, or other related field

Note : This is a W2 contract position this position is NOT open to 1099, C2C, or 3rd party candidates