Sr. Program Manager, Partner Success, eero Partner Success

eeros Partner Success team is looking for a detail-oriented Sr. Program Manager to drive critical initiatives with our largest Internet Service Provider partners (ISPs) ensuring eero provides our ISPs with compelling value and enabling eero to strengthen and grow these important strategic accounts. This senior position combines customer-facing and internal program management responsibilities and is in charge of coordinating seamless integration project execution and collaboration across internal and external this role you will partner closely with Principle Partner Success Managers to deliver exceptional results by meticulously tracking and documenting project deliverables and managing cross-functional coordination while maintaining a professional demeanor in high-visibility settings. You will be responsible for leading teammates and external ISP personnel to deliver projects on or ahead of schedule and will be required to see around corners to anticipate and head-off potential delays and roadblocks.

Key job responsibilities

• Own end-to-end program management for critical initiatives with eeros largest ISP partnerships including tracking and managing partner integrations deliverables and timelines with exceptional attention to detail.
• Partner closely with Principle Partner Success Managers to drive strategic initiatives ensuring ISP partnerships are successful and mutually beneficial.
• Maintain and update partner-facing documentation ensuring accuracy clarity and accessibility to support seamless collaboration.
• Facilitate cross-functional collaboration by bringing together the right internal teams (e.g. engineering product marketing) to deliver on partnership commitments.
• Ensure alignment between eeros product roadmap and partner needs advocating for solutions that enhance customer and partner experiences. Document product requirements for review and prioritization.
• Track and follow up on partner feature requests and support tickets to ensure timely resolution and maintain clear communication with partners on progress.
• Participate in customer and partner meetings including executive Quarterly Business Reviews (QBRs) to present progress address challenges and identify growth opportunities.
• Identify design and pursue opportunities to expand partnerships driving innovation and value for both eero and our ISPs.
• Monitor and report on partnership performance metrics providing actionable insights to internal stakeholders and partners.
• Represent eero with a high level of professionalism in all partner interactions fostering trust and long-term relationships.

About the team

Partner Success is part of eeros Operations team and is responsible for ensuring enterprise partners can onboard efficiently escalate concerns easily and ultimately deploy eero successfully to their customers. Along the way we review partner requests ensure eero teams are aligned on requirements and drive cross-functional efforts to meet external commitments. We help our partners develop their eero deployment strategy manage their purchase and promotion agreements and drive business performance.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100 / year in our lowest geographic market up to $185000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Required Experience :

Manager

Key Skills

Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 104100 - 185000