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Help Desk Analyst

Help Desk Analyst

Motion RecruitmentSandy Springs, Georgia, United States
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Service Desk Windows Support role.

Looking for a skilled and dedicated IT Service Desk Analyst to join their dynamic team. As an IT Service Desk Analyst, you will play a pivotal role in providing exceptional technical support to our diverse user base of over 10,000 individuals. This is a long-term contract position located in Sandy Springs.

Contract duration – 9+ months

100% onsite role in Sandy Springs.

Responsibilities :

  • Provide expert-level remote and deskside support for hardware, software, and connectivity issues.
  • Act as an escalation point for complex technical problems, collaborating with IT peers and engineering teams.
  • Manage and resolve tickets in enterprise systems such as ServiceNow, Remedy, or Jira.
  • Troubleshoot Windows 10 / 11, MS Office 365, Active Directory, and network connectivity issues.
  • Deliver clear, professional, and customer-focused communication.
  • Contribute to knowledge base documentation and process improvements.
  • Participate in rotating weekend / on-call support.

What We’re Looking For

  • 5+ years of IT support experience in enterprise or large-scale environments (5,000+ users preferred).
  • Strong background in Windows, Office 365, Active Directory, and remote access tools (RDP, Dameware, etc.).
  • Advanced troubleshooting for network, printer, and connectivity issues.
  • Excellent communication and customer service skills.
  • Experience with enterprise ticketing systems (ServiceNow, Jira, Remedy).

    • Preferred Skills :

  • Possession of A+ and Network+ certifications, demonstrating a strong foundation in IT support and network technologies.
  • Prior experience in the education sector or similar environments, showcasing an understanding of the unique challenges and requirements in such settings.

    • As an IT Service Desk Analyst, you will have the opportunity to make a significant impact by ensuring our users receive prompt and reliable technical support. If you possess a passion for delivering outstanding customer service, along with strong technical expertise, we encourage you to apply for this exciting opportunity.

    Please note that this is a long-term contract position, offering competitive compensation and benefits packages.

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    Help Desk Analyst • Sandy Springs, Georgia, United States