Engineer Field ServiceTechnical Support Liverpool, NY

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Full-time

Company Description

Avery Dennison Corporation (NYSE : AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve providing branding and information solutions that optimize labor and supply chain efficiency reduce waste advance sustainability circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials radio frequency identification (RFID) inlays and tags software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide including home and personal care apparel general retail e-commerce logistics food and grocery pharmaceuticals and automotive we employ approximately 35000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion.

At Avery Dennison some of the great benefits we provide are :

Health & wellness benefits starting on day 1 of employment

Paid parental leave

401K eligibility

Tuition reimbursement

Employee Assistance Program eligibility / Health Advocate

Paid vacation and paid holidays

Job Description

Avery Dennison is seeking a skilled Field Service Technician to install maintain and troubleshoot our apparel customization and marking equipment. This position will support our customer base on the East Coast.

DUTIES AND RESPONSIBILITIES

Core Duties :

Installation & Integration : Lead on-site installations of our systems including complex integration with customer infrastructure and ensure proper configuration.

Troubleshooting & Resolution : Act as the technical point of escalation for critical equipment failures performing diagnostics both in person and remotely using tools like video assistance.

Proactive Maintenance : Perform predictive and preventative maintenance by analyzing system data to optimize performance and prevent failures.

Remote & On-Site Support : Provide real-time assistance via phone and video. Travel is required up to 75% of the time.

Customer Engagement : Build and maintain strong relationships with customers acting as a technical advisor.

Qualifications

You must reside on the East Coast and be located near a major airport for easy travel.

Hands-on experience with equipment used in the apparel industry such as thermal printing embroidery machines and heat presses.

Proven ability to perform remote troubleshooting and diagnostics.

Strong technical knowledge of mechanical and electrical systems (110V and 220V).

Exceptional communication skills with the ability to explain complex technical details to a non-technical audience.

Bachelors degree in a technical field or equivalent experience.

Additional Information

The salary range for this position is $60675 - $80900 / year.

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range and in some circumstances may be above or below the range based on various factors including but not limited to a candidates relevant skills experience education and training and location as well as the job scope and complexity responsibilities and regular and / or necessary travel required for the position which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time subject to applicable law.

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 60675 - 80900