Front Office Specialist Cardiovascular Medicine Avalon (Roswell)

How would you like to work in a place where your contributions and ideas are valued A place where you can serve with compassion pursue excellence and honor every voice At Wellstar our mission is simple yet powerful : to enhance the health and well-being of every person we serve. We are proud to have become a shining example of whats possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry and in peoples lives.

Work Shift

Day (United States of America)

Location : 4500 Roswell Rd Suite 320 Roswell GA 30076

Shift / Schedule : 8a-5p

Job Summary :

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStars patients and customers. This includes greeting customers registering patients at check-in and check out answering telephones scheduling appointments cash management and / or administrative functions that support the practices operations. The FOS is an important team member in achieving patient experience employee engagement and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions :

Customer Service :

• a. In Adherence to our AIDET principles the FOS will greet patients and guests in a warm friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel taking messages when appropriate within the EHR handling non-clinical processes and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system responding to voicemails and messages timely offer options to call patients back if they are on hold too long

Operations / Revenue Cycle :

Administrative :

Required Minimum Education :

High School Diploma or Equivalent

Required Minimum Experience :

1-2 years administrative front office experience in a physician practice or health care setting - Preferred

Previous customer service experience - Required

Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia and start a future that gives you more.

Required Experience :

IC

Key Skills

Apache Tomcat,C++,Administration Support,LNG,Hotel Front Office

Employment Type : Full-Time

Experience : years

Vacancy : 1