Head of Employee Relations and Workforce Policies

Head Of Employee Relations And Workforce Policies

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are looking for an experienced and driven leader to join as our Head of Employee Relations and Workforce Policies. In this role, you will provide thought leadership in developing and applying Lyft's workplace policies and practices, roll up your sleeves to tackle investigations, manage interpersonal employee conflicts and manage a team of Employee Relations Managers (ERM). The ideal candidate will have a proven ability to manage a global Employee Relations program, make sound judgment calls and display the highest level of responsibility, confidentiality, integrity and professionalism, as well as possessing exceptional listening skills and the ability to maintain composure in emotionally charged or high-pressure scenarios. If you're a subject matter expert, a pro at issue resolution, a great collaborator and skilled at communicating, we'd like to talk to you!

Responsibilities :

Develop and maintain Lyft's workplace policies and practices in close partnership with Lyft's Legal and People teams.

Lead a team of high performing Employee Relations Managers.

Act as a true thought leader by understanding key internal and external trends in employee relations, and proactively driving continuous improvement of the accountability (performance management) program, investigations process, interactive process, and develop related training materials.

Independently conduct complex and sensitive workplace investigations with little to no supervision, including determining appropriate investigation strategies, leading witness interviews and conducting credibility analyses, reviewing documents, determining findings and making recommendations for appropriate resolution, and working across borders and jurisdictions as necessary.

Draft well-written investigation, accommodation, and performance-related documents, such as investigation reports, leader / HRBP talking points, and written warnings.

Provide counsel and coaching to managers and team members at an individual level, and by developing training offerings that can scale.

Interpret policies and procedures, incorporating knowledge of state and federal employment laws, draft and provide recommendations to resolve complex employee relations issues, where appropriate.

Create Employee Relations data reports and analyze for themes, trends and root causes to provide insights and recommendations for decision making and Employee Relations risk prevention.

Work with leaders and employees to establish and maintain a positive work environment, act as an employee advocate, and help drive various corporate and division business initiatives.

Manage Employee Relations cases across the global workforce including disciplinary issues, interpersonal employee conflicts, performance concerns, involuntary exits, sensitive and / or high risk leaves of absence, and other employee-related matters to successful resolution.

Assist with project management of M&A activity or reorganization exercises as required, including any related redundancy exercises.

Experience :

8-10+ years of HR experience; experience in employee relations, or HR business partner roles preferred

3+ years as a people manager effectively developing and leading high-performing teams

Bachelor's degree. JD or advanced degree preferred

Strong working knowledge of state and federal employment laws including but not limited to, FMLA, ADA, FLSA, NLRA, Title VII and state equivalents. Knowledge of international jurisdictions is a plus

Experience building and improving workplace policies and practices, developing performance management programs, supporting role eliminations and other role redundancies

Proven ability to track, prioritize and drive multiple concurrent projects

Strong problem-solver, with ability to thrive in a fast-paced environment

Extremely attentive to detail, with superb oral and written communication skills

Experience collaborating with people team functions such as People Business Partners, HR Ops, People Analytics and Employment Legal

Excellent knowledge of Google Suite, including Sheets and GoogleDoc, as well as HR Acuity and the ability to process large volumes of data

Highest level of integrity and management of confidential information, as well as commitment to conducting investigations with professionalism, impartiality, and confidentiality.

Benefits :

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Subsidized commuter benefits

Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.