Supervisor Resource and Referral

Job Summary

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750 FTE staff are adaptive problem solvers and passionate about enriching peoples lives. If you are mission-driven dedicated to superior service and support and can diligently work independently in a collaborative environment we would love for you to join our team. LAHSA is leading the fight to end homelessness in LA County. Here not only would your work have a real impact on the community but we also offer a comprehensive and competitive benefits package.

Created in 1993 LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care we coordinate and manage over $800 million annually in federal state county and city funds for programs providing shelter housing and services to people experiencing homelessness.

This position is primarily responsible for the supervision of the Homeless Referrals Specialists and Crisis Responders that comprise the Resource and Referral team within the Access and Engagement Department. This position will supervise the teams primary task of receiving calls for homeless service connections by accessing resources for providing intervention and emergency services for homeless people residing in non-traditional housing throughout Los Angeles County.

This position will oversee the Homeless Referral Specialists Day to day work of offering people experiencing homelessness the opportunity to end their current homeless situation by providing information over the phone and by linking individuals experiencing homelessness to field-based services such as LAHSAs Homeless Engagement Team (HET) outreach.

Note : This examination will remain open until the needs of the service are met and is subject to closure without prior notice. Job applications / Resumes received by October 31 2025 will receive first consideration.

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

Essential Job Functions

• Manage and coordinate all department functions related to staff oversight and LAHSA information hotline performance.
• Assist the department director with developing implementing and submitting reports and records per contractual requirements.
• Assist with development and coordination of the Countywide outreach network.
• Maintain regular communication develop professional relationships and partner in outreach coordination with city and county partners.
• Represent the Department as lead staff for the training implementation and participation in SPA level CES process including participation in community meetings / events relationship development and maintenance and staff completion of the Vulnerability Index Service Prioritization Decision Assistance Tool (VI-SPDAT) in HMIS.
• Assist department manager and director in coordinating weekly / monthly departmental meetings and staff training.
• Coordinate weekly team meetings and provide regular one-on-one staff supervision.
• Manage and coordinate staff schedules and report on staff work performance.
• Provide real-time support to staff members by supporting LAHSA information hotline call management with Resource and Referral Specialists and role modeling best practices. Facilitate case conferencing to problem solve client barriers.
• Manage programs and client supplies and inventory.
• Assist with compiling reviewing and submitting HMIS reports to the director monthly. Provide support and oversight to Homeless Referral Specialists in their HMIS usage and proficiency.
• Provide updates and special reports to the director upon request.
• Perform other duties as assigned.

Knowledge Skills & Abilities

Training & Experience

License Requirement

An electronic version of all submittals is required. Interested candidates should apply immediately by submitting a job application comprehensive resume and compelling cover letter of interest to the job posting found on government .

Job applications / Resumes received by October 31 2025 will receive first consideration.

Schedule : The Chief Executive Officer or designee may change the schedule of positions between hybrid and onsite as necessary to accomplish LAHSAs business needs.

Residency Requirement : This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements.

Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at ; or via email at

We are an Equal Opportunity / E-Verify Employer

Required Experience :

Manager

Key Skills

Dhcp,Dermatology,B2C,Account Development,AC Maintenance

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 68640 - 98677