Associate Account Services Coordinator

Job Description

Job Description

Job Title :  Account Coordinator

Location :  Alpharetta, Georgia (Hybrid)

Pay : $20 / hr.

Summary :  We are seeking a highly organized and detail-oriented Account Coordinator to provide essential support to our client service and operations teams. In this role, you will manage incoming client requests, maintain accurate account records, and communicate effectively with both internal teams and external clients. The ideal candidate will demonstrate strong problem-solving skills, the ability to manage multiple priorities, and professionalism in handling confidential information. This position requires someone who is proactive, adaptable, and comfortable working in a fast-paced environment while ensuring accuracy, clarity, and exceptional client support.

Essential Job Duties & Responsibilities

• Learn and apply product and process knowledge to provide accurate and efficient client support.
• Review incoming client email requests, interpret needs, and convert them into clear, actionable tasks.
• Manage daily communication with internal teams and external clients via email and phone.
• Maintain accurate client account records in Salesforce for reporting, tracking, and analysis.
• Handle confidential documents in alignment with company and legal compliance standards.
• Research information and prepare clear, client-ready communications and documentation.
• Assist with team initiatives, open enrollment preparation, and special projects as needed.

Qualifications & Requirements

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.