Bilingual (EnglishSpanish) Call Center Team Lead Representative

Call Center Team Lead Representative

PHP Agency

Addison TX

About PHP Agency

Founded in 2009 PHP Agency Inc. is a tech-enabled national field marketing organization (FMO) headquartered in Addison Texas. With over 27000 licensed agents nationally in 49 states and Puerto Rico PHPs agents have educated and served over 450000 American families. PHP partners with leading insurance and annuity carriers and provides part-time or full-time opportunities to those seeking careers as life insurance agents. For more information visit . PHP is a proud member of the Integrity Family of Companies.

Primary Responsibilities :

Respond to customer inquiries and concerns with accurate and satisfactory solutions.

Manage situations with unhappy customers by providing patient assistance and support.

Reach out to clients and customers to update them about the companys latest products services and policies.

Assist callers in troubleshooting navigating the companys website or using the products or services.

Review and update customer or client accounts with information about billing shipping warranties and other account-related details.

Work together with other call center staff to enhance customer service.

Assist in training new employees and educating them about the companys customer management policies.

Primary Skills & Requirements :

Bilingual English and Spanish is required

1 year experience in a Call / Contact Center position OR held an administrative position or similar role within the financial services industry (Insurance and Mortgage)

Excellent communication skills both written and verbal.

Superior active listening abilities.

Exceptional interpersonal skills and the ability to build rapport.

A patient and empathetic approach.

Strong organizational and time management skills.

Ability to adapt and be flexible.

Comfortable in fast-paced work environments.

Troubleshooting abilities either basic or advanced depending on the role and industry.

Proficiency in using computers.

Phone skills including experience with complex or multi-line phone systems.

Comprehensive knowledge of the companys products and / or services.

Expertise in the customer service area they specialize in such as accounts sales technical support or another area.

Benefits Available

Medical / Dental / Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA / HSA

Life Insurance

Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose : to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.

Required Experience :

Unclear Seniority

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Employment Type : Full-Time

Experience : years

Vacancy : 1