Director of Operations

Director of Operations

A Director of Operations is an energetic restaurant operations leader capable of leading three above store leaders towards restaurant operations excellence. As a Director of Operations, you will have the responsibility of overseeing the people, processes, and operations to drive brand excellence in day-to-day operations of all assigned stores. This person must have proven experience to turn around low performing restaurants. You will be responsible for ensuring the hiring, training of all positions is properly executed. You will directly support above store leaders, plan and set goals while focusing on in-store problem solving and process improvement while holding the Territory Manager, Area Coaches and Restaurant Managers to brand standards. The Director of Operations (DO) is organized, open minded, self-starter, creative and with an extroverted personality that give direction well and have a track record of consistently exceeding the guests and company expectations. The DO demonstrates a growth mindset that can seize every new opportunity to get the job done more effectively and efficiently. The Director of Operations must be a high processing thinker and problem solver.

Operations and Leadership

• Mentors each above store leader in the market and ensuring customer satisfaction
• Ensure above store and store level leaders work the designated schedule that prioritizes the business during peak hours
• Monitors Mc Lane orders and provides necessary training ensure forecasting and bill to processes are applied
• Delivers RCP (Restaurant Controllable Profit) and meet targeted flow-thru / EBITDA in each restaurant
• Analyzing reports to identify opportunities of growth
• Top-line orientation through operational focus, and correct operational procedures by the brand standards
• Increase sales over the previous year for each assigned unit
• Executing the highest FSCC and HQSC standards, local health and safety codes to ensure compliance
• Takes ownership, identifies, and determines R&M (Repairs & Maintenance) issues and works with Area Coaches to resolve issues and implement preventive maintenance checklist & processes based upon sales volume
• Works a customer-based 50 hour plus work week; reports directly to the Chief Executive Officer
• Operates well in a hands-on working environment; contributes to maximizing P&L management, cash control / security procedures, maintaining inventory, manage labor, review financial reports, and demonstrates a sense of urgency in taking appropriate action; multitask and quickly prioritize tasks
• Communicates effectively to each level of our organization to provide timely verbal and written feedback to protect and grow our business
• Conducts effective and consistent visits using period and weekly calendars and provides verbal and written feedback documents to above store and store level leaders
• Has a working knowledge of local store marketing techniques and sales building; high level of integrity and business ethics; the ability to recruit and develop people who will move the organization forward; strong analytical skills to assess situations, determine root cause, initiate a plan of action, and follow through to resolve
• Excellent communication and delegating skills; strategic goal-setting skills, the ability to make tough decisions in a fast-paced work environment; and strong collaborative and team-building skills
• Demonstrates knowledge and understanding of our competitors' current activities and the ability to anticipate trends and effectively manages emerging business needs
• Monitors COGS (Cost of Goods Sold) by mandating Area Coaches actively engage in daily inventory counts
• Develops an action plan to address stores with B2B over 7%
• Develops an action plan to address all restaurant speed concerns to meet brand standards
• Develops an action plan to address delivery driver and staffing needs
• Develops an action plan to address stores with COGS above 28%
• Plans, establishes, and maintains a sound and effective restaurant management organization capable of achieving or exceeding the desired sales, profitability, and customer satisfaction goals
• Motivates restaurant management team to improve customer satisfaction, increase revenue and profits, and for optimum restaurant performance

Management and Training

Requirements