Technical SupportArtech • New York, NY, United States

Technical Support

Artech • New York, NY, United States

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Job Title : Technical Support

Location : New York City, NY

Required Skills & Qualifications

Applicants must be able to work directly on W2.
Minimum of 3 years of experience in remote administration and end user support.
Minimum of 3 years of experience with Windows 10 or earlier operating systems.
Minimum of 3 years of experience with ticketing and traffic reporting tools (e.g., Zendesk, HPSM, ServiceNow).
Minimum of 1 year of experience with Google suite applications.
1 year of experience with platform management and integration, including JAMF Casper Suite or SCCM.
Minimum of 1 year of experience with macOS (High Sierra).
1 year of experience with Active Directory services integration.
High School Diploma, GED, or equivalent certification required.

Preferred Skills & Qualifications

Bachelor's Degree in Business, Information Systems, Computer Science, or equivalent experience.

1 year of experience with defining, implementing, and leveraging process management functions (change, incident, problem).

Client certification(s) are a plus.

1 year of experience with virtualization technologies, including Client tools (Fusion, ESX).

1 year of macOS Server administration experience.

1 year of experience with productivity tools on Mac, including MS Office, Lync, or Skype.

1 year of experience supporting 100 end users on Mac.

1 year of experience with image deployment, software and system testing, and encryption and security tools (e.g., McAfee) on Windows and macOS.

Day-to-Day Responsibilities

Provide support for a fast-growing group of team members in multiple divisions.

Focus on laptop support with a mix of Windows PCs, Macs, and mobile devices.

Deliver top-notch, customer-focused support.

Engage in cross-training efforts among peers where applicable.

Contribute to site-level operational readiness and process improvements.

Collaborate frequently with the site lead and act as a back-up when delegated.

Assist the Service Desk by actively taking and resolving intake calls.

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