National Account Representative

National Account Representative

The primary function of this role is to manage customer-specific requests related to the inspection and service of fire protection systems. The goal is to continuously grow the revenues of the National Accounts department while maintaining profits, satisfying customer requirements, and staying compliant with required guidelines. This position requires the ability and desire to work in a fast-paced, multi-tasked environment with a focus on customer service and support, quality work performance, and an understanding of the inspection and services provided.

Responsibilities :

• Schedule service and inspection of customer sites on demand and at set frequencies.
• Perform follow-up as necessary on outstanding work orders.
• Maintain subcontractor relations and negotiate rates as needed.
• Provide phone coverage for assigned accounts as well as overflow.
• Maintain profitable margins on work orders.
• Serve as the primary customer service contact for assigned accounts.
• Cross-train to perform any job occupation as determined by the company.
• Ensure regular and reliable attendance.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

The department consists of about 25+ employees at any given time, ranging from representatives to billing associates. This role involves managing approximately 3-4 accounts with high-volume calls. Employees are located in a separate building from the main office.

Job Type & Location :

This is a Contract to Hire position based out of Barberton, OH.

Pay and Benefits :

The pay range for this position is $21.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in Barberton, OH.

Application Deadline :

This position is anticipated to close on Dec 19, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.