IT Service Desk Agent

Responsibilities

Provide first-level phone / chat support with professionalism and urgency.

Document all interactions and resolutions in a ticketing system.

Troubleshoot and resolve hardware / software issues.

Support enterprise applications and infrastructure components.

Deliver high-quality service in a fast-paced, high-volume environment.

Participate in after-hours and weekend coverage as needed.

Qualifications :

2–5 years of technical support or help desk experience in a high-tech environment.

Excellent customer service and communication skills.

Strong troubleshooting skills and ability to work independently.

High school diploma or GED required.

Willingness to work variable shifts, including evenings and weekends.