Hospice Patient Care Coordinator

Overview

Coordinate Care. Support Compassion. Empower Hospice Teams.

We are seeking a Patient Care Coordinator – Non-Clinical to support daily hospice operations at our local office. In this key administrative role, you will coordinate visit scheduling, manage referrals, facilitate interdisciplinary team meetings, and ensure smooth communication across clinical and operational teams. Your contributions will help deliver timely, coordinated, and compassionate care to hospice patients and their families.

As a Patient Care Coordinator, You Will :

Administer day-to-day operations for assigned hospice programs and sites

Schedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periods

Manage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completion

Prepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-taking

Gather and input complete referral information into hospice systems promptly

Coordinate durable medical equipment (DME) pickups and notify appropriate staff upon patient discharge or death

Verify Medicare eligibility and obtain required authorizations and reauthorizations

Process patient transfers by obtaining necessary paperwork from previous agencies

Respond to phone referrals and inquiries in a professional and compassionate manner

Verify commercial insurance and ensure accurate patient benefit periods and events in system

Add new physicians and facilities to the system as needed

Administer satisfaction surveys and support compliance with company policies and training

Maintain adherence to managed care principles, hospice regulations, and company values

About You

Qualifications – What you’ll bring :

• High School Diploma or GED required
• 3–5 years administrative experience, with at least 1 year in healthcare or hospice preferred
• Knowledge of hospice concepts and terminally ill patient care
• Ability to manage multiple tasks with professionalism and composure
• Strong communication and organizational skills
• Proficient with office equipment and technology (computer, tablet, EMR systems)
• Comfortable working in a fast-paced, team-oriented environment

Preferred Experience (Not required) :

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem) :

Additional Full-Time Benefits :

Ready to Join a Team That Cares?

Apply today and become part of a team that supports patients and families with compassion—in the moments that matter most.

Legalese

Keywords : hospice care coordinator, non-clinical coordinator job, hospice administration, patient scheduling hospice, hospice support staff, Medicare eligibility coordinator, end-of-life care admin

Location

Gentiva Hospice

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include :

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.