Learning Delivery Associate
AloricaTucson, AZ, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionConduct new hire training in a classroom setting Conduct follow-up one-on-one training when necessary Conduct refresher training sessions Conduct certification sessions Attend training meetings Attend training / quality assurance meetings Assist training department with any other necessary functions Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored. Possession of a High School Degree, GED or other equivalent education; Associates degree preferred Previous experience in training and / or customer call center experience Demonstrated knowledge of adult learning techniques and best practices in training delivery Demonstrated knowledge of specific account provisions, products, and policies Ability to communicate effectively both orally and in writing Excellent attendance and punctuality Demonstrated effective listening skills Demonstrated proficiency of presentation skills A wide degree of creativity and latitude is expected Knowledge of Microsoft Word, Excel, and PowerPoint A great attitude
JOB SUMMARY
Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.
JOB RESPONSIBILITIES
- Conduct new hire training in a classroom setting
- Conduct follow-up one-on-one training when necessary
- Conduct refresher training sessions
- Conduct certification sessions
- Attend training meetings
- Attend training / quality assurance meetings
- Assist training department with any other necessary functions
- Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.
OTHER RELATED DUTIES
QUALIFICATIONS
Minimum Education and Experience :
Knowledge, Skills and Abilities :
Work Environment :
Ability to work in a fast paced, ever changing environment
Physical Demands :
Ability to stand while conducting training classes
Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.
Equal Opportunity Employer – Veterans / Disabled
serp_jobs.job_alerts.create_a_job
Delivery Associate • Tucson, AZ, United States