Client Services Coordinator

Description

The Client Services Coordinator is responsible for managing all inbound service-related leads, including storage, logistics, shipping and receiving, booth asset fulfillment, small-format display orders, and recurring conference support. This role ensures that every lead is responded to quickly, qualified thoroughly, and guided through the quoting, proposal, and closing process. In addition to converting new inquiries, the Coordinator will manage logistics with internal warehouse teams, maintain accurate records of inventory and event schedules, and serve as the primary point of contact for clients requiring ongoing show services throughout the year. The purpose of this role is to capture service-based revenue that the core sales team cannot pursue due to their focus on custom exhibit builds, while developing strong client relationships that may grow into future custom exhibit opportunities.

Key Responsibilities

Inbound Lead Management

• Respond to all inbound form submissions and inquiries within 24 hours.
• Qualify each lead by gathering details on booth size, inventory, timelines, and service needs.
• Prepare quick and accurate quotes for storage, logistics, shipping / receiving, crating, and small portable display products.
• Create proposals and follow up consistently until the opportunity is closed.
• Track all leads in CRM and maintain updated notes for transparency and reporting.
• Coordinate shipping, receiving, pickups, deliveries, and tracking for client booth materials.
• Work closely with warehouse teams to ensure accurate storage, labeling, and turnaround times.
• Maintain updated records of client booth inventory and future event schedules.
• Assist clients with scheduling domestic and international shipments, including required documentation.
• Support coordination of refurbishments, minor repairs, or asset updates when needed.

Client Relationship Management

Provide leadership with insights on lead patterns and growth opportunities.

Skills, Knowledge and Expertise

Benefits

InterGlobal Exhibits (IGE) is a trade show exhibit house specializing in the design and fabrication of trade show exhibits, corporate events and retail installations. We are a private, family-owned business with almost 25 years of experience in the industry. Supporting client projects domestically or overseas, we have a state-of-the-art design studio, full fabrication facilities, and storage, as well as offer logistics and show services. From designing an exhibit that captures the essence of your brand, to installation and dismantle, to storage and managing your program, when you partner with IGE, you only have to do one contract.

Our corporate culture is informal and comprised of excellent talent in design, management, engineering, accounting, and manufacturing. We are a creative, detail-oriented team, eager to impress from start to finish. We appreciate the growth that comes from a challenge and enjoy helping execute the visions of our partners. Good business is about building relationships and some of the most demanding marketing managers in the world trust us to develop rich, memorable brand experiences. The goal is simple : to help companies stand out by focusing on the details that make them distinctive.