German Speaking Customer Service for Energy (Oil & Gas) industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. Our expertise spans various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our meticulous recruitment process, which aligns top talent with the best employers worldwide. Currently, we are seeking a dedicated German Speaking Customer Service Representative to join our client in the Energy (Oil & Gas) sector. This role is pivotal in providing high-quality support to customers, ensuring their inquiries are resolved efficiently and effectively. If you are passionate about delivering exceptional customer service and want to serve an international clientele while utilizing your language skills, this opportunity is for you. Join us in connecting talented professionals with rewarding job opportunities abroad. Patrique Mercier Recruitment is a project owned by The House of Mercier, where we work diligently to help you find your dream job in your native language.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the Energy (Oil & Gas) industry.
• Resolve customer inquiries and issues through various communication channels including phone, email, and chat.
• Maintain a comprehensive understanding of company products and services to assist customers effectively.
• Document customer interactions and feedback to continuously improve service delivery.
• Collaborate with internal teams to resolve complex customer issues and concerns.
• Ensure timely follow-up and feedback on unresolved issues to enhance customer satisfaction.
• Assist in the development of customer service processes and protocols to improve efficiency and effectiveness.