Operations Support Specialist

Hybrid – In Office : Monday – Thursday

Primary Purpose :

The Operations Specialist is a liaison and administrative role that supports the day-to-day responsibilities for Compliance, Sales Quality and Service Innovation teams, assisting in various assignments, including but not limited to auditing and reviewing lead requests. The ideal person is detail-oriented, highly organized, self-motivated, and a strong team player who thrives in a fast-paced environment.

Primary Duties and Responsibilities :

• Serve as the single point of contact and work with internal Operations department to support the outside field network.
• Monitor and resolve ad-hoc assignments and system exceptions.
• Identify and escalate training opportunities found for the Operations teams and outside field network.
• Monitor and diagnose system issues, identifying data anomalies and seeking resolution.
• Provide support to operations projects as needed, which may include generating ad-hoc reports, audits, and assisting in post-implementation support.
• As needed, recommend and support initiatives to improve the overall workflow and performance of marketing operations.
• Other duties as assigned based on departmental needs.
• Conforms with and abides by all regulations, policies, work procedures, instructions, and all safety rules.
• Exhibits regular, reliable, punctual, and predictable attendance.
• Proactively identify opportunities for process and performance improvement across Operations and the outside field network, apply strong critical thinking, and turn insights into action.

Requirements

Required Qualifications :

Preferred Qualifications :

Benefits

Why You’ll Love Working Here :

About Cydcor

Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and client results, Cydcor has become one of the most trusted names in the industry.

If you’re ready to take ownership of your recruiting career, build lasting relationships, and directly impact Cydcor’s growth, we’d love to connect with you.

Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law.

This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required

This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required. Please contact Cydcor’s People Services Department for a detailed listing of essential functions, as required.