Experienced Front Desk Agent
Four Points by Sheraton PlanoPlano, TXjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPrevious experience in a hotel or resort setting is preferred Knowledge of hotel management systems and procedures Strong customer service skills with a focus on hospitality Excellent phone etiquette and proficiency in using phone systems Ability to communicate effectively in a multilingual environment is a plus Familiarity with front desk operations and procedures 8 hour shift Evening shift Holidays Weekends as needed
As a Front Desk Agent, you will be the first point of contact for guests at our hotel. Your role is crucial in creating a positive guest experience from check-in to check-out.
Responsibilities :
- Greet guests upon arrival and provide them with information about hotel services
- Assist guests with check-in and check-out processes
- Handle guest inquiries and resolve any issues promptly
- Operate the hotel phone system and transfer calls to the appropriate department
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
Qualifications :
Job Type : Full-time
Pay : From $15.00 per hour
Schedule :
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Front Desk Agent • Plano, TX