Talent.com
Client Services Manager
Client Services ManagerThe Office of Abbey Ajayi, Broward County Tax Collector • Broward County, FL, US
Client Services Manager

Client Services Manager

The Office of Abbey Ajayi, Broward County Tax Collector • Broward County, FL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Starting Salary $81,500 Reports To :

  • Director of Operations Purpose and Scope : To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate employees.   Essential Functions :   Ensures understanding of client service standards.
  • Creates and maintains an atmosphere conducive to service expectations.
  • Intervenes in escalated client situations.
  • Ensures compliance with applicable procedures, statutes, laws and codes.
  • Mentors team members to identify opportunities for improvement and related remedial measures.
  • Monitors contact center performance to ensure a pro-active approach to accuracy, service and efficiency.
  • Participates in the selection, development and appraisal of team members.
  • Sets expectations for behavior and performance.
  • Provides coaching, feedback and documentation as appropriate.
  • Communicate organizational information to team members and meets regularly with Director.
  • Demonstrates support for organizational initiatives.

Qualifications and Experience :

  • Bachelor’s degree with course work emphasis in Business Administration, Management, Public Administration or closely related field; supplemented by three years progressively responsible supervisory experience that provides broad knowledge of management functions, with demonstrated communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
  • Must possess and maintain valid state of Florida driver’s license.
  • In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age.  Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.
  • Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103.  This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment.

    • Critical Competencies for Success :

  • Leadership Is mission / vision focused.
  • Maintains focus on results and goals.
  • Manages change.
  • Builds consensus.
  • Relationship Management Values and models teamwork.
  • Committed to the highest standards of customer service and business ethics.
  • Fosters trusting relationships with internal and external clients.
  • Effective Communication Demonstrates strong written and verbal communication skills.
  • Practices active listening.
  • Provides actionable, diplomatic feedback to team members.
  • Willingly shares knowledge to ensure growth and development of team members.
  • Facilitates team meetings.
  • Business Acumen Coordinates business operations for contact center.
  • Monitors key business indicators and adjusts, as necessary.
  • Gathers data to make reasoned, responsible decisions using critical thinking.
  • Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Client Service Manager • Broward County, FL, US

    Job_description.internal_linking.related_jobs
    Applications Manager

    Applications Manager

    The Office of Abbey Ajayi, Broward County Tax Collector • Broward County, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    The Applications Manager provides leadership and oversight for the Tax Collector’s Office technology applications and infrastructure, supervising the Exchange Administrator, Telephony / Call Ce...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Call Center Supervisor - Client Services

    Call Center Supervisor - Client Services

    The Office of Abbey Ajayi, Broward County Tax Collector • Broward County, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    The Broward County Tax Collector’s Office is seeking an experienced Call Center Supervisor to lead our fast-paced call center operations. This professional supervisory role is responsible for ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Revenue Recovery Specialist

    Revenue Recovery Specialist

    ICBD • Coral Springs, FL, United States
    serp_jobs.job_card.full_time
    Revenue Recovery Specialist – Exact Billing Solutions (EBS) .Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental he...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Specialty Services Manager

    Specialty Services Manager

    BrightView Landscapes • Sunrise, FL, US
    serp_jobs.job_card.full_time
    The Best Teams are Created and Maintained Here.At BrightView, the best teams are created and maintained here.If you are searching for your next fulfilling career, picture yourself on a best-in-clas...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Client Operations Lead

    Client Operations Lead

    Barry's • Boca Raton, Florida, United States, 33428
    serp_jobs.job_card.full_time
    We appreciate your interest in employment with Barry's Bootcamp! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Generalist, Client Treas

    Generalist, Client Treas

    FirstService Residential • Broward County, FL, US
    serp_jobs.job_card.full_time
    Perform duties to provide and maintain financial services to internal and external clients.Conduct projects to assist with departmental efficiencies. Provide administrative support and assistance wi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Account Manager Associate - Commercial Lines (Fully Remote Option)

    Account Manager Associate - Commercial Lines (Fully Remote Option)

    Insurance Office of America • Sunrise, FL, US
    serp_jobs.job_card.full_time
    Title : Account Manager Associate - Commercial Lines.Binghamton, Rochester, or Syracuse, NY office.Binghamton and Syracuse, NY offices. General, Habitational, Manufacturing.Please note : If this posit...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day
    Client Services Assistant Manager

    Client Services Assistant Manager

    The Office of Abbey Ajayi, Broward County Tax Collector • Broward County, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Starting Salary $ 71,500 Reports To : .Client Services Manager Purpose and Scope : The Client Services Assistant Manager, in partnership with the Client Services Manager, provides direction and supp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Senior Manager - Partnership Tax

    Senior Manager - Partnership Tax

    Macpower Digital Assets Edge • Sunrise, FL, United States
    serp_jobs.job_card.full_time
    As the Partnership Tax Senior Manager, you'll lead the team's production of primary and secondary reviews of complex tax returns and provide tax consulting services for your partnership clients - a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Helpdesk

    Helpdesk

    Insight Global • Coral Springs, FL, United States
    serp_jobs.job_card.full_time
    We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our cli...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Operations Manager

    Operations Manager

    BrightView Landscapes • Sunrise, FL, US
    serp_jobs.job_card.full_time
    The Best Teams are Created and Maintained Here.The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resourc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Client Specialist

    Client Specialist

    Barry's • Boca Raton, Florida, United States, 33428
    serp_jobs.job_card.full_time +1
    We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Call Center Representative - Client Services

    Call Center Representative - Client Services

    The Office of Abbey Ajayi, Broward County Tax Collector • Broward County, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Starting Salary $41,500 Reports To : .Call Center Manager / Call Center Assistant Manager Purpose and Scope : Call Center Specialist for client services will provide direct service to clients seeking ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Practice Manager

    Practice Manager

    Annonymous • Broward County, FL, United States
    serp_jobs.job_card.full_time
    Responsible for overseeing the day-to-day operations of the clinic to ensure smooth workflow, high-quality patient care, and compliance with all regulatory and organizational policies.This role inc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Manager, Pharmacy-Pharm-FT-Days-BHCS

    Manager, Pharmacy-Pharm-FT-Days-BHCS

    Broward Health • Coral Springs, FL, United States
    serp_jobs.job_card.full_time
    Oversees the daily operations of region-wide pharmacy area to ensure the delivery of quality pharmacy services, which meet standards of practice, patient safety, established policies and procedures...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Teller / Customer Service

    Teller / Customer Service

    SCCU • Tamarac, FL, United States
    serp_jobs.job_card.full_time
    Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for a.Full Time Member Service Specialist. SCCU has been in business for over 70 years, has over 9 ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Service Representative

    Client Service Representative

    The Office of Abbey Ajayi, Broward County Tax Collector • Broward County, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Starting Salary $41,500 Client Service Representative – Broward County Tax Collector’s Office Property Tax • Auto Tag Full-Time | Multiple locations across Broward Coun...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Assistant Center Manager - Physical Therapist

    Assistant Center Manager - Physical Therapist

    Select Physical Therapy • Sunrise, FL, United States
    serp_jobs.job_card.full_time
    Assistant Center Manager - Physical Therapist (Outpatient).Rate increases pending experience.Select Physical Therapy is seeking a licensed physical therapist to lead and provide an exceptional pati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted