Quality & Standards Manager, NMS Food Service (Salary DOE & Federal Benefits - Alaska)

Quality & Standards Manager

The Quality & Standards Manager is responsible for developing, implementing, and maintaining operational standards across NMS service lines to ensure excellence in quality, compliance, and customer satisfaction. This role oversees systems, processes, and training program implementation that support consistent performance and adherence to regulatory requirements and client expectations.

This is a remote, work from home, position which requires travel. The hired individual must live or be willing to relocate to Alaska.

Responsibilities

• Establish and maintain standards for food production, service quality, and operational compliance.
• Develop and implement training programs to ensure team alignment with company standards.
• Oversee menu and recipe development, ensuring nutritional, cultural, and cost considerations are met.
• Manage contracted purchasing and inventory systems to optimize efficiency and cost control.
• Ensure compliance with health, safety, and regulatory requirements across all operations.
• Collaborate with leadership to drive continuous improvement initiatives and enhance customer experience.
• Monitor and audit quality assurance programs, identifying gaps and implementing corrective actions.
• Prepare and present reports.

Qualifications

Preferred Requirements

Skills and Abilities

Working Conditions and Physical Requirements

Weather : Indoors; employee is primarily in a controlled, temperate, environment.

Noise level : Work environment is usually moderate to loud.

Description of environment : Professional kitchen environment which will vary based on the location of the facility.

Physical requirements : Employee is required to lift and / or move up to 50 lbs. Frequently to constantly required to sit, stand, walk, use hands / fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk / hear, see / taste / smell, and carry weight / lift.

Travel : Extensive travel, up to 20% of the time.

Competencies

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.