Group Project Manager - IT Infrastructure Operations

Job description Infosys is seeking a skilled, dedicated and proactive Group Project Manager – IT Infrastructure Operations with strong interpersonal and technical skills to operate a large-scale IT infrastructure deployed globally.Required Skills : Candidate must be located within commuting distance or willing to relocate to Tempe, AZ, Richardson, TX; Raleigh, NC; Hartford, CT; Or Indianapolis, IN. This position may require travel in the US.Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 10 years of Information Technology experience.Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.Manage support teams responsible for End-to-End Infrastructure Cloud Operations.Directs 24X7X delivery of support services, ensuring and advocating for the stability and performance of client-facing and / or revenue generating applications.Directly manages staff responsible for the Infrastructure Cloud Operations (Azure, Compute, Database, EUC, Middleware, Storage n Backup, BAS, Process, etc).Responsible for staff / employee administration (staffing recommendations, performance appraisals, coaching and counselling, work assignments, training, resource planning, etc.).Good experience in managing ~ members team with majority of the team operating from India and US.Assists in defining internal service level agreements and operating level agreements between support teams.Leads internal meetings to address service level issues and planning.Directs major IT incident events acting as Second in Command to Program Director.Manages vendor relations for the department; assists with vendor identification and selection, contract negotiation and statement of work (SOW) reviews.Manages licensing and service agreements with vendors; ensures hardware and software is appropriately licensed.Evaluates and recommends technology solutions; participates in decisions regarding purchase and selection, in-house development and modification, assessment and implementation.Works closely with customers, business analysts and team members to understand business requirements that drive the analysis and design of quality technical solutions.Developed and maintained strong relationships with C-level executives, including CIO, and CTO, to understand business needs and align IT strategy.Determines overall objectives for organization and contributes to formulation of operational, tactical and strategic plans related to the functions he / she is responsible for.Adheres to policy, process and procedures and proactively seek opportunities to enhance existing ITS ITIL processes (service requests, incident & problem management, change management, etc.).Preferred Skills : Significant experience leading teams responsible for providing IT customer support / services.Computer operations, IT Infrastructure production support and data center management / administration.Strong analytical and problem-solving skills.Understanding of cutting-edge technologies, Containerization, AI, MLStrong interpersonal, verbal and written communication skills.Advanced ITIL certifications desired.PMP certification desired.Application Management Support.Ability to facilitate / manage meetings with multiple participants representing different functions / disciplines.Sound judgment in decision making.Flexible and adaptable.Strong knowledge and practical experience designing and implementing ITIL practices.Healthcare enterprise products knowledge.Microsoft Office Products : Word, Excel, PowerPoint, etc.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.