Veterinary Specialty Referral Coordinator

Description

Position at Thrive Pet Healthcare

Veterinary Specialty Referral Coordinator

Thrive Pet Healthcare Specialists

Scottsdale AZ

Thrive Pet Healthcare Specialists North Scottsdale is looking for a Veterinary Specialty Referral Coordinator to join our team as part of the Thrive Pet Healthcare community.

At Thrive Pet Healthcare Specialists North Scottsdale you will have the support tools and resources to elevate your skills. As a hospital deeply rooted in the local community you will experience the best of both worlds : a genuine local feel with the benefits of Thrives national resources.

About You

This positions purpose is to provide outstanding client service. The Referral Coordinator (RC) is responsible for answering phone calls distinguishing between routine and emergency cases scheduling consultations and procedures (including recheck appointments) relaying client communications coordinating medication refills processing payments managing financial information and facilitating communication between clients and staff.

The RC enjoys working with diverse clients and possesses a caring friendly and efficient demeanor. This role creates a warm and welcoming impression and remains professional and courteous while handling multiple tasks amidst frequent interruptions.

The RC firmly believes in the quality of care and effectively communicates this assurance to clients. They understand the services and recommendations and can convey this information to clients. The RC empathizes with clients and maintains a compassionate and polite demeanor even if a client becomes emotional or discourteous. Ultimately the RC creates a positive first and last impression on clients making this role paramount.

Experience & Skills Requirements :

The ideal candidate must have at least 2 years experience as a Veterinary Technician

Must maintain a clean and professional appearance at all times.

Know the range of services the practice provides and the species it treats

Ability to follow OSHA standards and hospital policies

Know standard medical and business abbreviations

Demonstrate ability to show empathy toward clients and treat animals with respect and compassion

Excellent interpersonal communication skills

Role Responsibilities :

Returns client calls promptly and takes live calls whenever possible.

Operates a multiple-line telephone system answering incoming calls placing callers on hold transferring calls and paging staff members. Takes and routes messages for specialty veterinarians and staff.

Confirms specialty appointments with clients before their appointment date to ensure attendance.

Report Directly to the Client Service Manager and will periodically receive direction from the Hospital Administrator

Follows established hospital guidelines for communicating with clients across different situations including general inquiries scheduling appointments addressing routine and non-routine medical questions handling patient emergencies and processing prescription refills.

Responds to basic questions about hospital services fees and animal care and treatment in line with hospital policies directing more complex inquiries to a veterinarian or other staff.

Utilizes active listening skills to gather clients medical and personal information.

Identifies potential client issues complaints or questions and handles them appropriately.

Communicate with clients regarding invoices and the medical status of their pets as needed.

Provide clients with any necessary information or instructions before their appointments.

Maintains knowledge of current wellness-care standards and common medical problems.

Keeps client contact information up to date.

Supplies referral information to clients regarding primary care veterinarians or other emergency clinics.

Provides accurate procedure quotes for inquiring clients.

About the Hospital

Thrive Pet Healthcare Specialists North Scottsdale is a 24-hour Emergency and Critical Careand Specialty hospital. We offer a collaborative approach toveterinarymedicine. We support Emergency andCritical CareNeurology Surgery Internal Medicine Cardiology Sports Medicine and Rehabilitation all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.

We promote an emotionally intelligent work environment and positive culture at our hospital. We invest heavily in our employees with many opportunities for growth and development as well as a consistent work / life balance.

The Scottsdale area offers many opportunities for nature lovers outdoor enthusiasts and city dwellers. As part of the Southwest our area offers hiking outdoor sports lake activities national parks and so many day-trip activities throughout the year as the sun always shines brightly! Skiing snowshoeing and other winter sports are popular in the Flagstaff area just a few hours north of the valley. Arizona is one of the most diverse states when it comes to activities there is always something to do!

Benefits our care in action

Thrive offers a suite of benefits to support team members emotional physical professional and financial addition to our health and life insurance and short- and long- term disability plans we offer eligible team members :

Competitive pay

401(k) with employer match

Mental health resources including 24 / 7 access to Lyra Health

Paid parental leave

Purr- ental leave for when you adopt a pet

Employer-sponsored childcare and elder care

Personalized care for every family-forming journey

Discretionary funds and FREE CE courses

Pet perks and veterinary service discounts

Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences your career development can flourish. And in our locally rooted nationally connected community youll be able to make connections access opportunities and find support with ease.

Support for you is as vital as the support you provide.

Youll Thrive with Us

At Thrive you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise . You can build your skills and earn credentials through :

Our vast diverse and free library of continuing education courses - ThriveU

Live virtual interactive workshops to develop valuable leadership skills

A program to designed to teach you the fundamentals of running a pet hospital

Scholarship opportunities and tuition reimbursement

Move into any specialty hospital type or environment across the nation.

Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide united by a mission to shape the future of pet well-being through medical excellence innovative technology and a connected community of teams and partners.

We bridge general practice urgent care specialty and emergency care and our locally rooted nationally connected hospitals benefit from Thrives extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities a supportive work environment that values work-life rhythms and 24 / 7 mental health support.

At Thrive Pet Healthcare we are committed to creating a culture where everyone from any background can be heard respected and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support encourage and celebrate the diverse voices of our teams and the communities we serve.

Required Experience :

IC

Key Skills

Veterinary Experience,Animal Care,Communication skills,Veterinary Assistant,Veterinary Technician Experience,Vital Signs Experience,Animal Handling,Animal Restraint,Experience Administering Injections,Catheterization,Medication Administration,Venipuncture Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1