Account Management Assistant (Rochester)

Job Title : Account Management Assistant

Pay : $19-$21 ph

Location : Rochester, NY - Hybrid 3 days in office

Schedule : Monday through Friday, 40 hours per week

Department : Contracts Department

12-month contract to hire

Position Summary

The Account Management Assistant plays a critical role in supporting service operations by managing account service entitlements and administering billing processes for Service Contracts, Software Assurance, Time & Material services, and Professional Services. This role requires a customer-focused mindset, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Manage and maintain service entitlements for customer accounts

Administer billing for maintenance agreements, software assurance, and professional services

Support inbound customer inquiries via the departments 800#

Perform account updates and install base management

Generate contract renewal quotes and process contract invoicing

Post invoices in ERP systems and manage credit disputes

Process Time & Material work orders

Proactively contact end users to renew lapsed maintenance or software assurance agreements (coverage lapsed >

45 days)

Maintain strong relationships with direct customers, channel partners, multi-vendor service providers, and national accounts

Required Skills & Qualifications

Strong knowledge of enterprise systems and ERP platforms

Excellent organizational and multitasking abilities

Responsive and attentive to customer needs with strong listening skills

Deep understanding of Go-to-Market strategy and service offerings

Proficient in Microsoft Office Suite, especially Excel

Strong verbal and written communication skills

Sales acumen and ability to promote service renewals

High attention to detail and commitment to quality

Ability to work independently and collaboratively within a team

Adaptable to shifting priorities and fast-paced environments