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Customer Service Manager

Compass GroupCorona, CA, US

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Customer Service Manager

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

We are seeking a Customer Service Manager to join our growing team.

Key Responsibilities :

Responsible for site visits and client retention
Assist branches with grand openings
Ensure we are compliant with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS / control V-9 (food waste, o / s, etc)
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve the customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications :

A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable

3 years driving experience required.

Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.

Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience.

Route management, retail and merchandising experience is preferred

Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).

Food & beverage experience

Excellent communication skills required

Must be able to travel to client sites

Must be passionate about providing world class service to our clients and customers

Must be able to lift 50 lbs. on a consistent basis.

Apply to Canteen today! Canteen is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Canteen are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.

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Customer Service Manager • Corona, CA, US